Terms and refunds
For kokaa.app and the Kokaa app · last updated 9 November 2026
English original — this is the version that applies (ދިވެހި)
In plain words
Kokaa is a subscription app for children's videos, games and comic stories. It costs MVR 200 per month. You choose how many months to pay for; there is no automatic renewal. Payments are made only on this website, never inside the app.
1.The service
Kokaa gives one household access to a library of short portrait videos, small games and comic stories for children roughly aged 3–8, in Dhivehi and English. New content is added regularly. The service works on up to three phones at the same time per account.
2.Price and payment
| Price | MVR 200 for one month |
|---|---|
| How many months | You choose any number from 1 to 24, paid in one go |
| Automatic renewal | No. Nothing is charged unless you pay again |
| How to pay | Card through Bank of Maldives' payment gateway, or bank transfer (BML/MIB) with the slip uploaded here |
| What unlocks | The email you paid with — in the app and on the website |
If your membership is still running, the months you buy are added to the end of it, so you never lose days by paying early.
3.Refunds
We want you to be happy. You may ask for a refund:
- within 7 days of a payment; and
- if you have not watched more than a small amount of content in that period (for example, the membership did not work for you).
Email [email protected] from the paid email address with the date and amount. Card payments are refunded to the same card through Bank of Maldives (normally within 5–10 working days); bank transfers are refunded to the account you transferred from. We do not refund months that have already been used, or payments where the slip cannot be verified.
4.Your account
One account per household. Keep your email secure — anyone with the 6-digit code can sign in. You can delete your account at any time from your account page; see the Privacy policy for what is deleted.
5.Fair use
Please do not share your account with other households, try to copy the videos, games or stories, or attempt to get around the app's limits. We may suspend accounts used this way; where possible we will warn you first.
6.Content and copyright
All videos, games, stories, characters and artwork belong to Kokaa and its licensors and may not be redistributed. Some content is meant to reflect Maldivian culture and religion; it is prepared carefully for children and reviewed by adults before publishing.
7.Availability
We aim to keep Kokaa working every day. Occasional maintenance is possible; we try to do it when children are asleep. The service depends on the internet, which we cannot guarantee.
8.Changes
We may update these terms. If a change affects your price or how you use Kokaa, we will tell you by email before it takes effect. The price you already paid for months you bought does not change.
9.Law
These terms are governed by the laws of the Republic of Maldives.
10.Contact
Kokaa · Malé, Maldives · [email protected]